FOR OWNER-OPERATED AND SMALL-TO-MID-SIZE ROADSIDE ASSISTANCE COMPANIES
Your Next Customer Is Stranded. Who Answers While You’re HelpingSomeone Else?
When you’re changing a tire, providing a jump-start, driving between calls, or away from the phone, the next caller still needs a response.
Nova is a virtual receptionist that can answer, gather the caller’s location and service needs, and follow the call-handling process you establish for your business.
WATCH THE 3-MINUTE DEMO
After-Hours Coverage Options • Roadside Service Intake • Built Around Your Workflow
ROADSIDE SERVICE IN REAL LIFE
You’re Helping One Driver. Another Is Trying to Reach You.
The next call can come in while you’re:
Providing a jump-start
Changing a customer’s tire
Handling a vehicle lockout
Delivering fuel
Driving to another service location
Taking time off after a long shift
A stranded driver wants to explain what happened and find out whether help is available.
When no one answers, they may call another provider before you have a chance to return the call.
YOUR CALL-HANDLING PROCESS
A Professional First Response When You Can’t Pick Up
Nova is configured around how your roadside assistance company handles incoming calls.
Best callback number
Whether the caller is with the vehicle
Alternate contact, when relevant
Road or highway name
Direction of travel
Nearby exit, mile marker, intersection, or landmark
Parking lot, garage, or other access details
Flat tire assistance
Vehicle lockout
Fuel delivery
Another service your company provides
Whether the caller reports injury or immediate danger
Requested service timing
Details needed for your team’s next step
SUPPORT FOR YOUR DAILY OPERATIONS
Three Ways Nova Supports Your Roadside Business
When your business depends on a small team, answering every call can compete with completing the work. Nova provides initial call coverage using the process you establish.
PILLAR 01
Owner Protection
When you’re working beside a vehicle, driving, or taking time off, Nova can handle the initial conversation and collect the information your team needs.
RESULT: FEWER INTERRUPTIONS WHILE YOU’RE HELPING THE CURRENT CUSTOMER.
PILLAR 02
After-Hours Intake
Nova can receive after-hours requests and follow the coverage and notification rules your company establishes.
RESULT: CALLERS HAVE A WAY TO EXPLAIN THEIR NEEDS WHEN YOUR OFFICE IS CLOSED.
PILLAR 03
Overflow Coverage
When you or your office are already handling a call, Nova can answer the next caller and gather their service-request details.
RESULT: MORE REQUESTS ARE CAPTURED WHILE YOUR TEAM IS BUSY.
EMERGENCY ROADSIDE ASSISTANCE DEMO
Experience It Live. Listen Along.
Choose a typical roadside scenario and hear how Nova could handle the opening conversation.
SCENARIO 01
VEHICLE WON’T START
A driver reports that their vehicle will not start and requests a jump-start. Nova gathers their callback number, location, vehicle details, and reported symptoms without diagnosing the cause.
Simulated Audio: 48-second triage • Lead captured live
SCENARIO 02
FLAT TIRE
A caller reports a flat tire. Nova collects the location, vehicle information, which tire is affected, and whether the caller knows a spare is available, then prepares the information for the company’s configured next step.
Simulated Audio: 54-second triage • Hardware details recorded
SCENARIO 03
AFTER-HOURS VEHICLE LOCKOUT
A driver reports being locked out of their vehicle after hours. Nova gathers the caller’s contact information, location, vehicle details, and relevant circumstances, then follows the company’s configured intake process.
Simulated Audio: 62-second triage • Billing pre-authorized
Experience how Nova can gather a roadside service request while your team is unavailable.
This is a simulated demonstration. It does not request roadside assistance or dispatch a service vehicle.
Your Services. Your Coverage Area. Your Call Flow.
BUILT AROUND YOUR BUSINESS
Your virtual receptionist is configured around the way your roadside assistance business actually operates.
Services Offered- Handles inquiries about the roadside services your company provides.
Service Area - Uses your approved coverage locations and rules for out-of-area requests.
Business Hours - Follows your regular and after-hours call-handling process.
Vehicle & Service Limitations - Collects relevant details based on the vehicle types and requests your team supports.
Intake Questions- Asks for the information your team needs before reviewing a request.
Notification & Team Handoff- Follows your configured process for passing information to the appropriate person.
Pricing & Availability - Uses approved information where configured and leaves unconfirmed quotes, availability, and arrival estimates to your team.
THE GUIDING STANDARD
“Help the caller explain what they need. Give your team useful information. Keep the next step aligned with your business.”
Nova demonstrates the experience. Your business receives a virtual receptionist customized around your own services, tone, and procedures.
THE NEXT STEP
What Happens to the Next Roadside Call While You’re Already on One?
Try Nova, then explore how a customized virtual receptionist could support your business when you’re working, driving, or unavailable.
Customized Call Handling • Roadside Service Intake • Built Around Your Workflow
EMERGENCY ROADSIDE DEMO
VDCC AI SOLUTIONS
Build | Automate | Scale
Virtual Receptionist Solutions Built Around Your Business